Refund policy

Returns & Refunds

We want you to love your C’Bella jewellery. If something isn’t quite right, we’re here to help.

Returns

You have 15 days from the date of purchase to return your online order for a refund or exchange.

To be eligible for a return, your item must:

  • Be unworn and unused
  • Be free from any damage or signs of wear
  • Be returned in its original condition and packaging
  • Be returned within 15 days of purchase

We are unable to accept returns that do not meet these requirements.

Non-Returnable Items

Earrings

We are unable to accept returns for:
For hygiene reasons

Non-Returnable Items

We are unable to accept returns for:

  • Personalised or engraved jewellery
  • Permanent jewellery
  • Items that have been worn or show signs of wear or damage
  • Gift cards
  • Items purchased as part of a set unless the complete set is returned

How to Return

To request a return, please contact us with your order number and the reason for your return.

Once your return request has been approved, we will provide you with the return instructions.

Please ensure your item is securely packaged when sending it back to us. C’Bella is not responsible for items lost or damaged while being returned.

Refunds & Exchanges

Once your return has arrived, each item will be inspected to ensure it meets our return requirements.

Please allow 7–14 business days for your return to be processed after it has been received.

Once approved, refunds will be issued to the original payment method used for the order.

Alternatively, you may request an exchange where available.

Original delivery charges are non-refundable unless the item received was faulty or incorrect.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty Items

If you believe your jewellery is faulty, please contact us as soon as possible with:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the fault

We will assess the issue and, where applicable, offer a replacement, exchange or refund.

Faulty items must be returned to us before a refund, replacement or exchange can be processed.

Important Information

Returns must be sent back within the applicable return period. Items that have been worn, damaged or altered may not be eligible for a refund or exchange.

We reserve the right to refuse a return if the item does not meet the conditions outlined above.

info@cbellajewelry.com