Refund policy

Returns & Refunds

We want you to love your C'Bella jewellery. If something isn't quite right, we're here to help.

Returns

You have 15 days from the day you receive your order to return it for a refund or exchange.

To be eligible for a full refund, your item should:

  • Be unworn and unused
  • Be free from any damage or signs of wear
  • Be returned in its original condition and packaging
  • Be returned within 15 days of delivery

If an item is returned worn or damaged, we may reduce your refund to reflect its reduced value.

Non-Returnable Items

For hygiene reasons, earrings are supplied in a sealed bag and cannot be returned once the seal has been opened, unless they are faulty.

We are also unable to accept returns for:

  • Personalised or engraved jewellery
  • Permanent jewellery
  • Gift cards
  • Items purchased as part of a set, unless the complete set is returned

How to Return

To request a return, please contact us with your order number and the reason for your return. Once your return request has been approved, we will provide you with the return instructions.

Please ensure your item is securely packaged and sent with a tracked service. C'Bella is not responsible for items lost or damaged while being returned.

Refunds & Exchanges

Once your return has arrived, each item will be inspected. Refunds will be issued within 14 days of receiving your return, to the original payment method used for the order.

Alternatively, you may request an exchange where available.

Your refund includes the standard delivery charge you paid. If you chose express delivery, we will refund the equivalent of standard delivery only.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty Items

If you believe your jewellery is faulty, please contact us as soon as possible with:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the fault

We will assess the issue and offer a replacement, repair or refund in line with your legal rights. We will cover the return postage for faulty or incorrect items.

Faulty items must be returned to us before a refund, replacement or exchange can be processed.

Important Information

Returns must be sent back within the applicable return period. This policy does not affect your statutory rights.

For help, contact us at info@cbellajewelry.com.