Shipping policy
Last updated: 30 September 2026
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2pm are processed the next business day.
Personalised pieces are made to order especially for you. Please allow at least 2 weeks for your piece to be made before it is dispatched, plus the delivery time for your destination. If your personalised order includes other items, we'll send everything together once your personalised piece is ready.
All orders are dispatched from our UK warehouse.
Shipping Rates
| Destination | Shipping | Free shipping |
|---|---|---|
| United Kingdom | £3.99 tracked delivery | On orders of £50 or more |
| United States | £6.99 tracked delivery | On orders of £50 or more |
| Europe, Canada, Australia and selected countries | £6.99 tracked delivery | On orders of £50 or more |
| Rest of the world | £8.99 tracked and signed delivery | On orders of £50 or more |
Prices are shown in your local currency at checkout. The free shipping threshold is based on your order total after any discounts.
Delivery Times
Once your order has been dispatched, estimated delivery times are:
- United Kingdom: 2–4 business days
- Europe: 5–10 business days
- United States and rest of the world: 7–14 business days
These are estimates and may vary during busy periods, bad weather or customs delays.
Order Tracking
All orders are sent with tracking. You'll receive a tracking link by email as soon as your order ships. You can also use our Track Your Order page. If you haven't received your tracking link within 3 business days of ordering, please contact us.
Customs, Duties and Taxes
UK orders have no additional charges. International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the price or shipping cost. If a parcel is refused because these charges were not paid, the return shipping costs will be deducted from any refund.
Incorrect Addresses
Please check your shipping address carefully at checkout. If you notice a mistake, email us within 12 hours of placing your order and we'll update it before dispatch. We can't be responsible for parcels delivered to an incorrect address provided at checkout.
Late, Lost or Damaged Parcels
If your parcel hasn't arrived within 10 business days of the estimated delivery date, or arrives damaged, email us with your order number (and a photo for damaged items). We'll send a free replacement or give you a full refund.
Contact Us
For any questions about shipping, email us at info@cbellajewelry.com and we'll be happy to help.