FAQs

Offers

How does Buy 3, Pay for 2 work?
Add any three pieces of jewellery to your basket and the lowest-priced item will be free at checkout. It works across all categories, so you can mix rings, necklaces, earrings and bracelets. No code is needed.

How do I get free shipping?
Add two or more items to your basket and shipping is free – or spend £50 or more. Both offers apply automatically at checkout, and Buy 3, Pay for 2 and free shipping work together.

Can I use a discount code with these offers?
Discount codes, such as our 10% welcome code, can't be combined with Buy 3, Pay for 2. If both apply, checkout will use the better saving.

Orders & Payment

Which currency will I be charged in?
Prices are shown in your local currency based on your country. You can change your country and currency at any time using the selector at the top of the page. You'll be charged in the currency shown at checkout.

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna, along with other local payment methods shown at checkout. All payments are processed securely.

Can I cancel or change my order?
If your order hasn't been dispatched yet, email us at info@cbellajewelry.com as soon as possible and we'll cancel it with a full refund. Once your order has been dispatched, it can no longer be cancelled, but you can return it under our Returns Policy. Personalised pieces cannot be cancelled once production has started.

I entered the wrong address. What should I do?
Email us at info@cbellajewelry.com within 12 hours of placing your order and we'll update it before dispatch. We can't be responsible for parcels sent to an incorrect address provided at checkout.

Shipping & Delivery

When will my order be dispatched?
Orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 2pm are processed the next business day. Personalised pieces are made to order, so please allow at least 2 weeks before dispatch.

Where do you ship from?
All orders are dispatched from our UK warehouse.

How long does delivery take?

  • UK: 2–4 business days
  • Europe: 5–10 business days
  • United States and rest of the world: 7–14 business days

These are estimates and start once your order has been dispatched.

How much does shipping cost?
Shipping is free when you buy 2 or more items, or when you spend £50 or more. Otherwise:

  • UK: £3.99 tracked delivery
  • Europe, United States and most other destinations: £6.99 tracked delivery
  • Rest of the world: £8.99 tracked and signed delivery

Prices are shown in your local currency at checkout.

How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also use our Track Your Order page. If you haven't received your tracking link within 3 business days of ordering, contact us at info@cbellajewelry.com.

Will I have to pay customs or import fees?
UK orders have no additional charges. International orders may be subject to import duties and taxes, which are the customer's responsibility.

My parcel is late, lost or arrived damaged. What now?
If your parcel hasn't arrived within 10 business days of the estimated delivery date, or arrives damaged, email us with your order number. For damaged items, please include a photo. We'll send a free replacement or give you a full refund.

Returns & Refunds

Can I return my order?
Yes. You have 15 days from the day you receive your order to return it for a refund or exchange. Items must be unworn, undamaged, and returned in their original condition and packaging.

Are any items non-returnable?
Yes, the following can't be returned unless they are faulty:

  • Earrings and piercings, once their hygiene seal has been opened
  • Personalised or engraved jewellery
  • Gift cards
  • Items bought as part of a set, unless the complete set is returned

How do I start a return?
Email info@cbellajewelry.com with your order number and the reason for your return. Once your return is approved, we'll send you the return instructions. Please use a tracked service, as we can't be responsible for returns lost in transit.

Who pays for return postage?
Return postage is the customer's responsibility, unless the item is faulty or incorrect. In that case, we'll cover it.

When will I get my refund?
Refunds are issued within 14 days of us receiving your return, to your original payment method. Your refund includes the standard delivery charge you paid.

My jewellery is faulty. What should I do?
Contact us as soon as possible with your order number, a short description of the issue and clear photos. We'll offer a replacement, repair or refund in line with your legal rights, and we'll cover the return postage.

Product & Care

What is your jewellery made of?
Our jewellery is made from stainless steel with 18K gold plating, unless stated otherwise on the product page. Stainless steel is strong and durable, which makes it ideal for pieces you wear every day.

Is it really waterproof?
Yes. Our jewellery is designed to be worn every day, including in the shower, at the gym and in the pool or sea. A few pieces – such as our watches and pieces with silk, thread, natural pearls or dried flowers – need a little more care; their product pages show their own care instructions. To keep your jewellery looking its best:

  • Rinse with fresh water after swimming in chlorinated pools or the sea.
  • Avoid harsh chemicals such as bleach and cleaning sprays.
  • Dry with a soft cloth and store pieces separately to avoid scratches.

For more tips, read our guide: Can You Shower in Gold Plated Jewellery?

Is it hypoallergenic?
Yes. Our jewellery is hypoallergenic and suitable for sensitive skin – and it won't turn your skin green.

How do I find my size?
See our Size Guide for rings, necklaces, bracelets and hand chains. Every ring page also shows whether the ring is adjustable. If you're between ring sizes, our adjustable rings are a great option.

Do your products come with a warranty?
Yes. Every C'Bella piece comes with a 1-Year Colour Warranty. If your jewellery loses its colour or tarnishes within 12 months of delivery, we'll replace it free of charge. The warranty doesn't cover broken or bent pieces, loose or lost stones, loss or theft, or damage from harsh chemicals. If a piece arrives faulty, contact us and we'll put it right – this is in addition to your statutory rights, which are not affected.

Personalised Jewellery

How long do personalised pieces take?
Personalised necklaces are made to order, so please allow at least 2 weeks before dispatch. If you're ordering for a special date, order early.

I don't write Arabic. Can I still order an Arabic name necklace?
Yes. Simply type the name in English and we'll translate it into Arabic for you. See our Arabic Name Necklace.

Can I return a personalised piece?
As personalised pieces are made especially for you, they can't be returned or exchanged unless faulty. Please double-check your spelling before ordering.

Contact

I have a question that isn't answered here.
Email us at info@cbellajewelry.com and we'll reply within 24 hours (Monday–Friday). To help us respond quickly, please include your order number if your question is about an order.